Refund Policy

Effective date: October 27, 2026

Tadlas LLC provides professional services: consulting, security assessments, and software and game development. This policy applies unless a signed agreement or statement of work states otherwise; in that case, the agreement prevails.

1. Professional services

• Deposits: a deposit paid before work starts is refundable in full, less any third-party costs already incurred on your behalf (such as licenses or hosting), if you cancel before any work has begun.
• Work in progress: if a project is cancelled after work has started, you pay for the work completed up to the cancellation date; any amount paid in advance for work not yet performed is refunded.
• Delivered work: work that has been delivered and accepted, or delivered with no objection within 10 business days, is not refundable.
• Hourly or time-based work: hours already worked are not refundable.

2. Non-conforming deliverables

If a deliverable does not match the agreed scope, tell us in writing within 10 business days of delivery. We will first correct it at no extra cost. If we cannot correct it within a reasonable time, we will refund the amount paid for that deliverable.

3. Delivery

We do not sell or ship physical goods, so no shipping policy applies. All services and deliverables are delivered electronically (by email, repository access or file transfer), as defined in each statement of work.

4. Digital products

If we sell digital products in the future, their refund terms will be shown at the point of sale. Purchases made through third-party stores follow that store's refund rules.

5. How to request a refund

Write to contact@tadlas.com with your name, invoice number and the reason for the request. We answer within 5 business days. Approved refunds are issued to the original payment method, in the original currency, within 10 business days; bank or currency-conversion fees are not refunded, and your bank may take additional days to post the refund.

Please contact us before opening a dispute with your bank or card issuer: most issues can be resolved directly.

6. Contact

Tadlas LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA — contact@tadlas.com